Privacy Policy

Last updated: December 10, 2025

This Privacy Policy describes how Arvenza ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at arvenza.online and any related services, features, or content we offer (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

Please read this document carefully. If you do not agree with the terms described here, please discontinue use of our Services.

1. Information We Collect

We collect information in several ways depending on how you interact with our Services. The types of information we may collect include:

1.1 Information You Provide Directly

Account registration data: When you create an account, we collect your name, email address, password, and any other details you choose to provide.
Payment information: When you purchase a course or subscription, payment details are collected. We do not store full payment card details; these are processed by third-party payment processors.
Profile information: Any information you add to your user profile, such as a display name, biography, or profile picture.
Communications: When you contact us via email or support forms, we collect the content of your messages along with your contact details.
Course activity: Responses to assessments, progress through course materials, submitted projects, and forum or discussion contributions.

1.2 Information Collected Automatically

Log data: Our servers automatically record information including your IP address, browser type and version, operating system, pages visited, time and date of visits, and referring URLs.
Device information: We may collect information about the device you use to access our Services, including device identifiers, screen resolution, and hardware model.
Cookies and tracking technologies: We use cookies, web beacons, pixels, and similar technologies to collect usage data and maintain session state. See Section 6 for more details.
Usage data: Information about how you interact with the Services, including which courses you view, features you use, and actions you take.

1.3 Information from Third Parties

Social login providers: If you choose to register or log in using a third-party service, we receive basic profile information from that provider as permitted by your settings there.
Analytics partners: We may receive aggregated or anonymised data from analytics providers to help us understand how users engage with our platform.
Payment processors: We receive confirmation and transaction status from payment processors to fulfil your orders.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and provide access to purchased content.
To process transactions, send receipts, and manage billing.
To personalise your learning experience and recommend relevant content.
To communicate with you about your account, course updates, and support requests.
To send promotional emails, newsletters, and course announcements where you have opted in or where we have a legitimate interest to do so.
To monitor and analyse usage patterns in order to improve the performance, security, and features of our Services.
To detect, investigate, and prevent fraudulent activity, abuse, and violations of our Terms of Service.
To comply with legal obligations and enforce our agreements.
To generate anonymised, aggregated statistics about our user base and course performance.

3. Legal Basis for Processing

We process your personal information on one or more of the following legal grounds:

Contractual necessity: Processing required to deliver the Services you have purchased or signed up for.
Legitimate interests: Where we have a genuine business interest in processing your data that is not overridden by your privacy rights, such as fraud prevention, security, and service improvement.
Consent: Where you have given clear consent, for example when subscribing to marketing communications.
Legal obligation: Where processing is necessary to comply with applicable law.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to help operate our Services. These providers have access to your information only as necessary to perform their functions and are contractually obligated to protect it. Categories of service providers include:

Payment processing and billing platforms
Cloud hosting and infrastructure providers
Email delivery and communication services
Analytics and performance monitoring tools
Customer support software

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that deal. We will notify you before your personal information becomes subject to a materially different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We may retain certain data for longer periods where required by law, to resolve disputes, or to enforce our agreements. When data is no longer required, we delete or anonymise it in a secure manner.

Specifically:

Account and profile data is retained for the duration of your account and for a reasonable period after closure.
Transaction records are retained as required for financial and tax compliance purposes.
Communication records are retained for as long as necessary to manage your enquiry and for audit purposes.
Log data and analytics data are typically retained in aggregate form after short-term retention of raw data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Services. Cookies are small text files stored on your device that help us recognise you across sessions and understand how you use the platform.

6.1 Types of Cookies We Use

Category	Purpose
Essential cookies	Required for core functionality such as authentication, session management, and security.
Functional cookies	Remember your preferences and settings to enhance your experience.
Analytics cookies	Help us understand how visitors interact with our site, which pages are visited most, and where improvements are needed.
Marketing cookies	Used to deliver relevant advertisements and track campaign effectiveness, where applicable.

6.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our Services.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Request correction of inaccurate or incomplete information.
Right to erasure: Request deletion of your personal information under certain circumstances.
Right to restriction: Request that we limit the processing of your information in certain situations.
Right to data portability: Receive a copy of your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements. We may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us immediately and we will take steps to remove such information from our systems.

10. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or resources. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.

Your continued use of the Services after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Company: Arvenza
Address: 133-149 St Nicholas Cir, Leicester LE1 4LF, United Kingdom
Email: support@arvenza.online
Phone: +44 207 831 0359

We are committed to resolving any concerns you may have about our privacy practices and will make every effort to respond promptly and transparently.